Jackie Sifuentes serves as Manager of Patient Capacity in Ambulatory Services at Children’s Health in Dallas, Texas. She works with ambulatory department leadership and frontline service representatives to improve and streamline patient appointment request scheduling, provider appointment utilization, patient experience, and increase patient access to ambulatory care.

Jackie is a graduate of the UT Southwestern Aspiring Leaders program, is EPIC Cadence and Lean Six Sigma certified. She earned her master’s degree in Business Administration with a concentration in Healthcare Administration from Texas Woman’s University in Dallas, Texas and a bachelor’s degree in Chemistry from Southern Methodist University also in Dallas, Texas.

Prior to joining Children’s Health, Mrs. Sifuentes was with UT Southwestern for over nine years and has an array of experience in the laboratory, clinical and business administrative setting. She started out exploring her Chemistry degree from SMU in a lab setting in the Touchstone Diabetes Lab. Later, she felt the need to build on her people skills which lead to becoming a Clinical Staff Assistant in the Internal Medicine Subspecialty Clinic. With that experience she then transitioned to the Central Registration role verifying insurance for outpatient clinics & learning more about managed care. Her Aspiring Leaders project led her to discover process improvement & project management skills within EPIC which she then further developed in her role as a scheduling capacity analyst II. She aims to leverage this experience in the ambulatory access strategy & capacity team growth as these two organization’s partner through the Joint Pediatric Enterprise.

Outside of work, she pours into the National Association of Latino Healthcare Executives (NALHE) DFW Chapter by serving as President, has served as president-elect, and spearheaded the founding of the National La Mesa Emerging Leaders mentorship program. She also serves on the Hispanic Alumni of SMU board. As a leader of several organizations, Ms. Sifuentes’s hope is to inspire other Latinos to pursue health care leadership positions to help provide access and representation in underserved communities.

Originally born in Ciudad Juarez, Chihuahua Mexico and raised in El Paso, Texas, nothing fills Jackie more than watching a West Texas sunrise.